NotaryOps Suite

Support

Need help?

Find quick answers about booking and using NotaryOps Suite, the professional mobile workspace for independent notaries managing schedules, clients, and journal records.

Contact our support team

Please do not include sensitive documents or identification.

info@notaryopssuite.com

Frequently asked questions

The essentials for clients and independent notaries.

How do I book a notary appointment?

Use the personal booking link provided by your notary. Availability and services are managed by that independent notary. If the link is unavailable or you cannot find a suitable time, contact the notary directly.

How do I join as a commissioned notary?

Create a NotaryOps Suite account, then complete your business profile to set up your workspace. NotaryOps Suite is a business-management platform; it does not grant a notary commission. You must obtain and maintain your commission through the appropriate authority where you work.

How should I handle sensitive information?

Use your signed-in workspace for its intended scheduling, client, and journal record features, and follow the recordkeeping rules that apply to your commission. Email is not a secure document-submission channel, so do not email IDs, notarized documents, financial details, or other sensitive files to support.

I forgot my password. What should I do?

Choose “Forgot password?” on the sign-in screen and enter the email address for your account. Follow the reset link sent to that address. If it does not arrive, check your spam folder before contacting support.

How does the referral program work?

Find your unique referral link on the dashboard or in More > Referrals, then share it with another notary. A referral qualifies when you and the new notary both stay active for 3 full calendar months in a row. Active means the account is enabled and in good standing—free and trial accounts count too. If either of you becomes inactive before those 3 months are complete, that referral’s waiting period starts over. Your qualified-referral count is lifetime and never resets each year. Your 1st qualified referral earns $5 credit, your 2nd $10, your 3rd $15, your 4th $20, and your 5th one free month. Every qualified referral after the 5th earns $20 credit. You can receive no more than one free month per calendar year; if that limit has already been reached, the free-month reward waits until the next year. Once earned, your rewards stay yours—they are never automatically taken away or issued again. Rewards currently show as account credit and will be applied automatically once billing is live.